Every shipment already carries basic liability. If the contents are worth more, add declared-value cover while you calculate the delivery — the fee is a fixed percentage and appears as its own line before you pay.
No account, no policy document and no separate payment — protection is part of the same shipment request.
Standard international carrier liability of up to €100 per shipment, applied automatically. Enough for documents, samples and low-value parcels.
Cover the real value of the contents, from €1 up to €10,000. Switch it on in the parcel step, enter the declared value, and the fee is added to your total before payment.
No tiers, no minimum charge and no business markup on top. The exact amount is visible in the calculator before you pay.
| Declared value | Insurance fee | You are covered up to |
|---|---|---|
| €250 | €10 | €250 |
| €500 | €20 | €500 |
| €1,000 | €40 | €1,000 |
| €2,500 | €100 | €2,500 |
| €5,000 | €200 | €5,000 |
The fee is listed on its own line in the price summary, with VAT applied at the same rate as the delivery.
The declared value goes on the customs paperwork for non-EU routes, so it must match the real value of the contents.
Higher values are not accepted online. Send the details and a manager confirms cover and price individually.
Compensation equals the proven loss, never more than the declared value. There is no excess to pay.
If the value cannot be evidenced with an invoice, receipt or bank statement, compensation is calculated by weight and limited to €50 per kilogram.
The parcel travels straight from your address to the recipient without passing through our office, so these four rules are what a damage claim is checked against.
Undamaged cardboard with no marks from a previous shipment, taped along every seam.
Between the contents and every wall. Nothing should move when you shake the box.
Each item wrapped on its own, electronics in the original packaging where possible.
Remove old labels and barcodes, otherwise the parcel can be scanned onto the wrong route.
If the parcel is not packed to these rules, damage to the contents is not compensated. Loss of the parcel is compensated either way.
Write to us with your request number — for example GBL-000123 — and attach the documents below.
Damage: within 7 calendar days of delivery. Loss: within 30 calendar days of handover to the carrier.
Photos of the packaging from every side, photos of the contents, and an invoice or receipt for the goods.
Counted in working days from the moment the full set of documents is received. A refusal always states the exact reason.
Paid back to the card used for the shipment, in euro, after the decision is confirmed.
Send your request number and the photos to our team — we confirm receipt the same working day.
Anything else about cover or a claim — write to us and we will answer before you ship.
No. Cover is chosen before payment, in the calculator. If the parcel has not been handed to the carrier yet, contact us and we will tell you whether the shipment can be re-issued.
The real value of the contents. It sets the maximum compensation and it is also declared to customs, so it should match your invoice or receipt.
Compensation is still based on the evidenced value, so overstating it only increases the fee you pay and can raise questions at customs.
No. Delivery times are working-day estimates and delay is never covered. The estimate starts when the parcel physically enters the carrier network, not when you pay.
Photograph the packaging from every side and the contents before unpacking any further, then claim within 7 days. The decision depends on whether the packing rules above were followed.
The sender — the person who created and paid for the shipment. The money returns to the card used for the delivery.
Enter the route and parcel details, switch insurance on in the parcel step and see the fee before you pay.
